Data deletion instructions

If you are a RapiTalk customer

• To remove a connected Instagram, Facebook, WhatsApp or Telegram account: Settings, then Channels, then Disconnect. Its access tokens are deleted.
• To delete a contact with their conversations: open the contact and choose Delete. It can be restored for 30 days (Settings, then Privacy and data), then it is erased; an Owner or Admin can also erase it at once there.
• To get a copy of your data: Settings, then Privacy and data, then export the workspace (one ZIP), or Download this contact's data on a contact.
• To delete a workspace or a whole organization: Settings, then Privacy and data (workspace), or Account (organization). Only the organization owner can, and it can be restored for 30 days.
• To delete your own account: Account, then Delete account. You are signed out everywhere at once and the account is erased after 30 days. Invoices are kept for 8 years as tax law requires.
• If you cannot sign in, email support@rapitalk.com from your account's email address and we complete the deletion within 30 days.
• You can also remove RapiTalk's access from your Instagram or Facebook settings (Apps and websites).

If you messaged a business that uses RapiTalk

Reply "STOP" (or "unsubscribe", "band karo") to stop its automated messages. Ask that business to delete your conversation and contact details, or email support@rapitalk.com with the business name and your username or phone number, and we will help. You can also use the privacy request form.